All information supplied to Copper State Models Ltd. will not be given to any third parties without either the consent of the individual concerned or a court summons.

E-Mail addresses are never given to "third parties" though may be used on occasion for mailing purposes from ourselves with relevant offers / information; you can opt out of this by unsubscribing from the Newsletter by sending us your instructions on customerservice@copperstatemodels.com . Phone numbers entered are not given to third parties and are only used when we have a problem with your order that we deem not suitable to communicate with you by e-mail or for speed.

Please contact us before you order if you have any questions relating to items that you want to buy or these T&C or any problems when attempting to place an online order. You can either email customerservice@copperstatemodels.com.

We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

We reserve the right to change the T&C from time to time.

We will take all reasonable care to ensure that all details, descriptions and prices of goods appearing on the Website are correct at all times and we aim to keep the Website as up to date as possible.

Packaging may vary from that shown.

Please note that an item may become unavailable prior to your order being checked out. If this happens you will be notified that it is no longer available before your order is sent to you and funds withdrawn from your account.

We do our best to maintain up to date stock levels and you are only able to order items that are available for sale, we do not accept forward orders or back orders as we can never be sure when stocks may be available leaving you the option to purchase elsewhere. Unfortunately on the very odd occasion we may not be able to fulfil your order due to an outdated or incorrect stock level, in this instance we will contact you to see what you wish to do, (i.e. receive partial order, cancel order or supply alternative item).

We will not supply alternative items without contacting you first.

Alternatively we may charge the total cost of the order when you place the order so if any item is out of stock when we pack your order we will ship the available goods. Mistakes in stock taking can happen but should we not have any item you have paid for we will post it out to you, for no additional charge, anywhere in the world, as soon as we have this item back in stock.

After you register your address you can see the correct price either inclusive of tax (VAT) or exclusive.

Unless otherwise specified prices payable for the goods are exclusive of delivery and are subject to our right to require payment of delivery charges, insurance costs, customs duties, special handling charges and/or packaging charges as appropriate. The postage cost will be shown in the cart.

We have the right at any time to revise prices to take into account increases in costs including (without limitation) costs of agreed changes in any taxes, duties, levies or exchange rates or costs arising as a result of site conditions, delays, interruptions, lack of information and any other factor beyond our control. No price increases will be applied to any items that have been bought and paid for.

All delivery charges must be paid by you. Delivery shall be made at the address specified by you at the time of ordering. We will make every effort to deliver within the times specified and we shall use our best endeavors to deliver the goods to you within 21 (twenty one) working days from the confirmation of order.

All times or dates given for delivery of the Goods are only estimates given in good faith and are not conditions or warranties of contract.

If the goods are required for a specific date we recommended they are ordered well in advance to avoid any disappointment.

Payment may be made by any of the methods indicated on the Website. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Payment is automatically authorised online and your credit/debit card or PayPal account will be charged when the order is accepted however we receive the payment only upon arrival of your order to you.

Credit Card information is not stored electronically at our office on any databases and online payments via Credit Card are only stored partially on our secure webserver until your order is processed, then removed completely.

If, in the unlikely event, your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible and in any event no later than 14 (fourteen) days after discovery. Failure to do so will deem that you have accepted the goods.

The goods must be unmodified, have been properly used under normal conditions and have been properly stored, installed and maintained.

The goods or parts thereof should be returned to us its original packaging together with supporting documentation giving the invoice number and the nature of the defect or shortage.

If for any reason a replacement is not available for a damaged or defective item then we will refund the value of the returned goods by the original payment method less P&P charges.

To cancel your order you can email orders@copperstatemodels.com.

We reserve the right to cancel the order if fault has been identified we do not or cannot deliver to your area/Country. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card or your PayPal account as soon as possible but in any event within 30 days of your order.

We reserve the right to withdraw any goods from this Website at anytime and/or remove or edit any materials or content on this website.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Goods from this Website whether or not those goods have been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

We want you to be totally satisfied with your order. If for any reason you are not entirely happy with your order we will refund the value of the goods supplied provided that you first notify us of your intention to cancel using the procedure outlined here and providing that the goods, together with the original invoice, are returned to us in perfect condition and in the original undamaged packaging to the address specified on the invoice within seven working days after the day of delivery. A certificate of posting should be obtained as we cannot be held responsible for the non-delivery of goods to our address without it.

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these T&C govern your use of this Website.

Missing or delayed parcels. It is rare for parcels to actually disappear but not uncommon for them to be delayed.